Privacy Policy
Last Updated: August 2026
AC Coaching LLC dba Soft Queen™ (“Company,” “we,” “our,” “us”), owned and operated by Andrea Clark, respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy governs your access to and use of https://andreaclark.co and https://softqueen.com, and including any content, functionality, products, programs, services, and offerings provided on or through the site (collectively, the “Services”), whether as a guest or a registered user.
By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect personal and non-personal information in several ways:
A. Personal Information You Provide Voluntarily
When you:
Purchase products, programs, or services
Register for our courses, masterclasses, events, or retreats
Subscribe to our newsletter
Submit forms on our site
Participate in community groups or coaching calls
You may provide:
Name
Email address
Mailing address
Payment information
Phone number
Username/password (for course or community access)
Other details to help you with your experience
B. Information Collected Automatically
When you visit our site, we automatically collect certain information via cookies, analytics, and tracking tools, such as:
IP address
Browser type
Device type
Pages visited
Date and time of visits
Email engagement (opens, clicks)
C. Third-Party Account Information
If you use a third-party platform to access our Services (e.g., Hello Audio), they may share basic account info with us (name, email) to provide you with access.
2. How We Use Your Information
We use your information to:
Deliver our programs, products, and services
Process payments and provide receipts
Create and manage your accounts
Send transactional and promotional emails
Provide customer support
Customize your user experience
Track and improve our Services
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share it with:
A. Service Providers
We use trusted third-party platforms to help operate our business, such as:
Payment Processors (Stripe, PayPal)
Email Marketing (e.g., ConvertKit, ActiveCampaign)
Course Hosting (Hello Audio, GoHighLevel)
Scheduling (Calendly)
Analytics (Google Analytics, Meta Pixel, Clickmagick, Wisernotify)
Your name, email, and purchase details may be shared to grant access to purchased programs or process payments.
B. Legal Requirements
We may disclose information if required by law or to protect our rights, safety, or property.
AI-Enabled Service Providers
We may use trusted third-party technology providers, including AI-enabled service providers, to assist with transcription, communications, customer support, content organization, scheduling, and other operational functions.
Where these providers process personal information on our behalf, we take commercially reasonable steps to work with providers that are contractually obligated to safeguard such information and process it in accordance with applicable privacy laws.
Use of Artificial Intelligence
AC Coaching LLC dba Soft Queen™ respects the privacy and confidentiality of its Clients. We do not intentionally submit or upload personally identifiable Client information into publicly available generative artificial intelligence ("AI") platforms for the purpose of generating responses, content, analysis, or other outputs.
Where we use AI-enabled business tools to support administrative or operational functions, we do so in a manner consistent with this Privacy Policy. We take commercially reasonable steps to work with trusted providers that maintain appropriate privacy and security safeguards designed to protect personal information.
4. Hello Audio & Third-Party Access
If you purchase an audio course, you will be given access via Hello Audio. To create your account, Hello Audio will receive your name, email address, and product access details. Your use of Hello Audio is subject to their own Terms of Use and Privacy Policy, which we encourage you to review.
We are not responsible for the privacy practices of third-party sites.
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Track website traffic and engagement
Improve marketing and advertising performance
Recognize returning users
You can disable cookies in your browser, but some site features may not work properly.
6. Email Communications
By providing your email address, you agree to receive both transactional and marketing communications from us.
You can unsubscribe at any time using the link in our emails.
We track open rates, click rates, and other email engagement for marketing purposes.
7. Client Confidentiality
We respect your privacy and will not share your personal coaching details, private messages, or sensitive information without your consent, except as required by law. Group calls, coaching circles, and community posts may be recorded for educational purposes and accessible to other members.
8. Testimonials
If you provide a testimonial, we may display it on our website, marketing materials, or social media channels, with your name and likeness, unless you request otherwise in writing.
9. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Users
If you access our Services from outside the U.S., your data will be processed in the United States. By using our Services, you consent to this transfer.
11. Your Rights (GDPR & CCPA)
If you are in the EU/UK or California, you have the right to:
Access your data
Request corrections or deletion
Restrict processing
Opt-out of sale of personal information
To exercise these rights, contact us at: [email protected]
12. Children’s Privacy
Our Services are not intended for anyone under the age of 18. We do not knowingly collect information from minors.
13. Changes To This Policy
We reserve the right to update this Privacy Policy at any time. The date at the top will indicate the most recent version.
14. Contact Us
If you have any questions about this Privacy Policy, contact us at: [email protected]